Returns Policy
We very much hope you will be happy with your products, however, we do understand items sometimes need to be returned. We have therefore tried to make our returns process as clear and easy as possible. If for any reason you are dissatisfied with your product you must let us know within 14 days after delivery which is known as your "cooling off period".
For more detailed information on our returns policy, please visit our returns page.
Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email [email protected].
If you should choose to return a product to us by providing us notification within the fourteen days cooling-off period, then the return delivery costs will be borne by you the customer.
However, if you are returning the product(s) due to a fault, the return costs will be borne by us, the merchant.
In the event an item or order is received damaged or faulty please notify us by calling 01257 754 795, within 14 days of receipt of the item, or email [email protected]
If the item is unwanted please submit a return request in the RETURNS PORTAL.
Please note customers have the option of either self-returning using their own preferred carrier, or we can arrange a collection using our own carrier and they will be charged for the uplift of the order which will be deducted from the final refund.
Also note: The fourteen days cancellation period may be extended if we, the merchant, have not given you, the customer the information about their right to cancel.
Returns & Refund Policy
We very much hope you will be happy with your products, however, we do understand items sometimes need to be returned.
Below is a summary. For the full detailed information on our returns policy, please visit our Returns page.
This Returns Policy is designed to be clear and easy to understand and is in accordance with your legal rights under UK law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you have any specific queries regarding our returns policy please email [email protected].
How to Cancel Your Order and Return Unwanted Items:
You must inform us of your decision to cancel within 14 days of receiving your goods. The request must be logged electronically in our Portal. You can do this by:
You must then return the goods to us within 14 days of notifying us of your cancellation. We also offer a Collection Booking Service in the Portal, so you can automatically request a Return Collection on a day most convenient to yourself (additional cost may apply) to make the whole process easy and hassle-free.
How to Cancel Your Order and Return Faulty, Defective or Not as Described Items:
You have the right to reject the goods and receive a full refund if you notify us within 30 days of receiving your order. The request must be logged electronically in our Portal. You can do this by:
You must then return the goods to us in accordance with the Consumer Rights Act 2015. Reasonable self-return costs will be refunded to you, however we would advise opting to use the Collection Booking Service in the Portal, so you can automatically request a Return Collection on a day most convenient to yourself (no additional cost) to make the whole process easy and hassle-free.
